What ICAS can and can’t do
ICAS can
- help clients identify the options for taking forward their complaint(s) about NHS services
- make sure lessons from users' experiences of the NHS are fed back into the service and to those responsible for scrutinising the NHS.
ICAS cannot
- help with complaints about private healthcare treatment or services that arise outside of the NHS
- assist clients who want to or who are already involved in litigation concerning a complaint about NHS services
- directly investigate complaints
- discipline or dismiss NHS staff.
Next: Outline of the current procedure
|
