Independent Review by the Healthcare Commission
What type of complaints does the Healthcare Commission review?
The Healthcare Commission is responsible for reviewing formal complaints about NHS funded care that have not been resolved locally by the NHS organisation (e.g. hospital) or practitioner (e.g. GP) about whom a complaint has been made. They could cover a whole range of services the NHS offers including care provided by the private sector but funded by the NHS.
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What is meant by NHS funded care?
Any service funded by the NHS, including foundation hospitals. In addition to NHS hospitals and GPs, the NHS also funds pharmacists, dentists, health visitors and opticians. In some cases, the NHS funds services in the private and voluntary sector – for example, places in private nursing homes or in voluntary sector mental health facilities. |
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The complainant may be dissatisfied because
they feel the initial investigation by the local organisation or practitioner was inadequate, incomplete or unsatisfactory
they have reason to believe that the underlying issues, which led to the complaint, have not been fully uncovered or understood
they feel that the organisation or practitioner’s response did not address all the issues raised by their complaint, for example, if more than one organisation was involved.
A complaint may also be made about a decision taken by an NHS body that is likely to affect the complainant.
Next: Complaints about care provided in the independent sector and funded privately
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