Help for the NHS with implementation
The Department of Health has produced two sets of guidance:
Guidance on the 2004 Regulations (external link) which expands on the statutory framework set out in the Regulations.
Guidance on the 2006 Amendment Regulations: Supporting Staff, Improving Services - Guidance to support implementation of the: National Health Service (Complaints) Amendment Regulations 2006 (external link)
These are not meant to be all-embracing or to cover every contingency, but are guides to the mandatory aspects of the complaints procedure. The aim is that they are supported by locally developed guidance, allowing bodies to approach management of the complaints procedure in the way that best meets local circumstances.
Next: Key features of the new NHS complaints regulations
|
