ICAS core principles

Advocates code of practice

Client-advocate contract

ICAS Project Directors' code of practice

What ICAS can and can't do

Procedure quick guide

Regulations overview
- Primary care
- Secondary
- Foundation Trusts
- Prisons
- Complaints concerning more than one Trust
- Complaints about both health & social care

Background and complaints reform

Professional / NHS bodies

Government Acts

Role of the Coroner

Confidentiality

Caldicott Guardian Principles

Litigation

Time limits

Who is complaining

When the person has died or is incapable

Complaining on behalf of children

Consent

Support
- ICAS provider files & contacts
- Useful publications, guides & links
- NHS explained & glossary
- Other agencies & specialist services

Help
- Site guide
- Technical support